Due to the COVID-19 situation all routine appointments are cancelled for the foreseeable future.

However, if you require spares or repairs please phone, text or email on yais.helpline@bthft.nhs.uk and we will endeavor to help. Medical emergencies remain the same; ring the main YAIS number and we will help. There is information for an out of hours service on this number also.


Beach BoyIf you have a child or teenager starting or considering a cochlear implant, this part of the website is for you and your family. It explains the whole cochlear implant process for children and young people.

There are three steps involved in cochlear implantation. These steps are:

  • assessment – working out if a cochlear implant is right for you
  • operation – fitting the cochlear implant
  • programming and rehabilitation – getting the implant working and then helping the wearer to use it well.

You can find out more about each of these steps by using the menu on the right.